STORE POLICIES

Updated on 5th April 2007

Our Business Policy

• Sale of promotion items is final and not refundable or exchangeable
• All items reserved shall remain to be the property of Soo Kee Jewellery until the balance of the purchase price is paid in full
• When order is not collected within 90 days, Soo Kee Jewellery reserves the right to forfeit the deposit and be discharged from performing the order
• Yellow Gold (24k, 22k) ornaments purchased from us less the cost of workmanship and manufacturing loss as shown on the receipt are returnable as trade-in during the next purchase at market price less 25%
• All terms and conditions stated herein are subjected to change without prior notice
• Customer may refer to the back of the tax invoices for our business policy and product care
   

Sales Exchange / Trade In

• Sale Exchange are allowed within 7 days from the date of purchase. However item needs to be returned in showroom condition.
• The exchanged item will have to be the same in price or higher. In the event if the exchange item is lower than the original purchase value, the excess amount will not be refunded.
• All Nett Price diamond jewellery is allowed for trade in. Promotional offer items, Value Jewels and items on 40% discount and above, are not allowed for trade in.
• Trade in deduction percentage:
• Deduction of 25% and above for all nett price diamond jewellery purchase. Trade in percentage of diamond jewellery will be rated depending on its condition. The company reserved the rights to change its policy without prior notice
   

Guidelines for Trade in.

• Deduction of 25% only if diamond jewellery is purchase within a year and in good showroom condition.
• Deduction of at least 30% for diamonds jewellery that are purchase within 2 years. Item return had to be in good reusable condition.
• Deduction of 40% and above for diamond jewellery purchased for more than 2-3 years.
• Deduction of 50% and above for diamond jewellery purchased for more than 3 years.
• Deduction of 40% and above for discoloration. (e.g. white gold turning yellow, platinum turning grey)
• If Applicable, additional repair charges applies on top of percentage discount. (e.g. Diamond loosened, Ring out of Shape, etc)
   

Internationally Certified Solitaires (7 day money-back guarantee).

• Money back guarantee is strictly valid for 7 days from purchase, including date of purchase.
• Money back guarantee is only applicable if proof of a diamond with the same specifications (colour, clarity, carat, cut and table percentage) price is lower than the purchased Soo Kee diamond.
• Original receipt with the new item purchase needs to be produced concurrently for refund to take place.
• Soo Kee Jewellery reserves the right to modify the 7 Days Money Back Guarantee program without prior notice.
• Soo Kee Jewellery at its absolute discretion, may extend, shorten or change the 7 Days Money Back Guarantee without prior notice.
• Soo Kee Jewellery shall be not liable in any way whatsoever if any person fails or refuses to honour any 7 Days Money Back Guarantee program for any reasons whatsoever.