Updated on 5th April 2007
Our Business Policy
- Sale of promotion items is final and not
refundable or exchangeable
- All items reserved shall remain to be the
property of Soo Kee Jewellery until the balance of
the purchase price is paid in full
- When order is not collected within 90 days, Soo Kee
Jewellery reserves the right to forfeit the
deposit and be discharged from performing the order
- Yellow Gold (24k, 22k) ornaments purchased from
us less the cost of workmanship and manufacturing
loss as shown on the receipt are returnable as
trade-in during the next purchase at market price
less 25%
- All terms and conditions stated herein are
subjected to change without prior notice
- Customer may refer to the back of the tax
invoices for our business policy and product care
Sales Exchange / Trade In
- Sale Exchange are allowed within 7 days from
the date of purchase. However item needs to be
returned in showroom condition.
- The exchanged item will have to be the same in
price or higher. In the event if the exchange item
is lower than the original purchase value, the
excess amount will not be refunded.
- All Nett Price diamond jewellery is allowed for
trade in. Promotional offer items, Value Jewels and
items on 40% discount and above, are not allowed for
trade in.
- Trade in deduction percentage:
- Deduction of 25% and above for all nett price
diamond jewellery purchase. Trade in percentage of
diamond jewellery will be rated depending on its
condition. The company reserved the rights to change
its policy without prior notice
Guidelines for Trade in.
- Deduction of 25% only if diamond jewellery is
purchase within a year and in good showroom
condition.
- Deduction of at least 30% for diamonds jewellery
that are purchase within 2 years. Item return had to
be in good reusable condition.
- Deduction of 40% and above for diamond jewellery
purchased for more than 2-3 years.
- Deduction of 50% and above for diamond jewellery
purchased for more than 3 years.
- Deduction of 40% and above for discoloration.
(e.g. white gold turning yellow, platinum turning
grey)
- If Applicable, additional repair charges applies
on top of percentage discount. (e.g. Diamond
loosened, Ring out of Shape, etc)
Internationally Certified Solitaires (7 day
money-back guarantee).
- Money back guarantee is strictly valid for 7
days from purchase, including date of purchase.
- Money back guarantee is only applicable if proof
of a diamond with the same specifications (colour,
clarity, carat, cut and table percentage) price is
lower than the purchased Soo Kee diamond.
- Original receipt with the new item purchase
needs to be produced concurrently for refund to take
place.
- Soo Kee Jewellery reserves the right to modify
the 7 Days Money Back Guarantee program without
prior notice.
- Soo Kee Jewellery at its absolute discretion,
may extend, shorten or change the 7 Days Money Back
Guarantee without prior notice.
- Soo Kee Jewellery shall be not liable in any way
whatsoever if any person fails or refuses to honour
any 7 Days Money Back Guarantee program for any
reasons whatsoever.